RHINODECKS

Legal Documents

Privacy Policy

Terms of Service

Effective Date: February 18, 2026

RhinoDecks Construction Ltd. | Metro Vancouver, BC

[email protected] | rhinodecks.ca

Privacy Policy

RhinoDecks Construction Ltd. ("RhinoDecks", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and anyone who contacts us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

       Full name and contact details (email address, phone number, mailing address)

       Project details such as property address, deck type, materials preferences, and project scope

       Communications and messages you send us through our contact form, email, or phone

       Quote requests, consultation bookings, and service inquiries

       Payment and billing information (processed securely through third-party providers)

 

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

       IP address and browser type

       Pages visited, time spent on pages, and referring URLs

       Device type and operating system

       Cookie and tracking data (see Section 6)

 

1.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Analytics, social media platforms (if you interact with our pages), and referral partners.

2. How We Use Your Information

We use the information we collect to:

       Respond to your inquiries and provide quotes for deck construction or waterproofing services

       Schedule consultations, site visits, and project installations

       Process payments and manage your account or project records

       Send project updates, invoices, and service-related communications

       Improve our website, services, and customer experience

       Send marketing communications such as newsletters or promotions (with your consent)

       Comply with legal obligations and resolve disputes

       Maintain records for warranty purposes

3. How We Share Your Information

RhinoDecks does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

       Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email providers). These parties are contractually required to keep your information confidential.

       Duradek & Product Partners: As certified Duradek installers, we may share project-relevant information with Duradek for warranty registration purposes.

       Legal Requirements: We may disclose your information if required by law, court order, or government authority.

       Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

       Active client records: Duration of the project plus 7 years (for warranty and legal purposes)

       Inquiry records: Up to 2 years if no project was initiated

       Marketing contact lists: Until you unsubscribe or request deletion

You may request deletion of your personal information at any time by contacting us at [email protected], subject to legal retention requirements.

5. Your Rights (PIPEDA & BC PIPA)

As a resident of British Columbia, you have rights under the Personal Information Protection Act (PIPA) and Canada's federal PIPEDA, including:

       The right to access the personal information we hold about you

       The right to request correction of inaccurate information

       The right to withdraw consent for non-essential data processing

       The right to request deletion of your personal information

       The right to lodge a complaint with the Office of the Information and Privacy Commissioner of BC

To exercise any of these rights, contact us at: [email protected]

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

       Essential Cookies: Required for basic website functionality

       Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

       Marketing Cookies: Used to deliver relevant content and advertisements

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include:

       SSL encryption on our website

       Secure storage of client records

       Restricted access to personal data on a need-to-know basis

       Regular review of our security practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including Duradek.com and other product partners. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us — Privacy

If you have questions or concerns about this Privacy Policy, please contact:

Terms of Service

These Terms of Service ("Terms") govern your use of the RhinoDecks Construction Ltd. website and the deck construction, waterproofing, and related services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree, please do not use our website or services.

1. About RhinoDecks

RhinoDecks Construction Ltd. ("RhinoDecks", "we", "us", "our") is a licensed deck construction and waterproofing company operating in Metro Vancouver, British Columbia, Canada. We are certified installers of Duradek™, Durarail™, Tiledek™, and related products.

2. Services

2.1 Scope of Services

RhinoDecks provides the following services, subject to a signed contract and project agreement:

       Custom deck design and construction

       Vinyl deck waterproofing using Duradek™ systems

       Aluminum and glass railing installation (Durarail™)

       Tile deck waterproofing (Tiledek™)

       Pool and hot tub surround installation

       Deck repair and restoration

       Project consultations and site assessments

2.2 Service Agreements

All construction and installation services are subject to a separate written Service Agreement or contract which will outline the scope of work, materials, project timeline, payment terms, and applicable warranties. These Terms apply in conjunction with any such agreement.

2.3 Quotes and Estimates

All quotes and estimates provided by RhinoDecks are based on information available at the time of assessment. Final pricing may change if the scope of work changes, unforeseen site conditions are discovered, or material costs fluctuate. Any changes to scope or cost will be communicated and agreed upon in writing before work proceeds.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

       Use our website in any way that violates applicable laws or regulations

       Attempt to gain unauthorized access to any part of our website or systems

       Transmit any harmful, offensive, or disruptive content

       Scrape, copy, or reproduce content from our website without written permission

       Misrepresent your identity or affiliation when contacting us

3.2 Intellectual Property

All content on our website — including text, images, logos, graphics, and design — is the property of RhinoDecks Construction Ltd. or its content suppliers and is protected by Canadian copyright law. You may not reproduce, distribute, or create derivative works without our express written consent.

4. Payment Terms

       A deposit is required before work commences. The deposit amount will be specified in your Service Agreement.

       Progress payments may be required at specified project milestones.

       Final payment is due upon project completion unless otherwise agreed in writing.

       Progress payments may be required at specified project milestones.

       Final payment is due upon project completion unless otherwise agreed in writing.

5. Permits and Approvals

Certain deck construction projects require municipal building permits. RhinoDecks will advise you on permit requirements and, where agreed, assist with the permit application process. The homeowner is ultimately responsible for ensuring all required permits are obtained. RhinoDecks will not begin work on projects requiring permits until such permits are in place, unless otherwise agreed in writing.

6. Warranties

6.1 Workmanship Warranty

RhinoDecks provides a workmanship warranty on all installations. The specific terms and duration of the workmanship warranty will be outlined in your Service Agreement.

6.2 Product Warranties

Product warranties (including Duradek™ membrane warranties) are provided by the manufacturer and are separate from RhinoDecks workmanship warranty. Key Duradek™ warranty terms include:

       15-year waterproofing warranty

       5-year appearance warranty

Warranty coverage is contingent on proper installation by a certified installer and adherence to manufacturer care and maintenance guidelines. Warranties may be void if the surface is improperly maintained, damaged by the homeowner, or subjected to conditions outside normal use.

6.3 Warranty Exclusions

Warranties do not cover:

       Damage caused by improper use, negligence, or unauthorized modifications

       Normal wear and tear

       Damage resulting from acts of nature, flooding, or structural movement beyond normal tolerances

       Damage caused by chemicals, solvents, or cleaning products not approved by the manufacturer

7. Limitation of Liability

       RhinoDecks total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

       RhinoDecks shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of revenue, or loss of profits.

       RhinoDecks is not responsible for pre-existing structural issues, defects, or conditions at the property that are not disclosed to us prior to commencing work.

8. Cancellations and Changes

8.1 Client Cancellations

If you wish to cancel or significantly change the scope of your project after signing a Service Agreement, please notify us in writing as soon as possible. Cancellation terms, including any applicable fees for work already completed or materials ordered, will be outlined in your Service Agreement.

8.2 RhinoDecks Cancellations

9. Site Access and Safety

You agree to:

       Provide safe and reasonable access to the work site for RhinoDecks staff and authorized subcontractors

       Ensure the work area is clear of personal belongings, pets, and non-essential persons during work hours

       Notify RhinoDeck of any known hazards, underground utilities, or site conditions that may affect the work

RhinoDecks complies with WorkSafeBC regulations and all applicable occupational health and safety requirements.

10. Dispute Resolution

In the event of a dispute arising from our services or these Terms, the parties agree to the following process:

       Step 1 — Direct Resolution: Contact us at [email protected] to discuss the issue. We will make reasonable efforts to resolve the dispute informally within 14 business days.

       Step 2 — Mediation: If the dispute cannot be resolved directly, either party may request non-binding mediation through a mutually agreed mediator.

       Step 3 — Legal Action: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12. Changes to These Terms

RhinoDecks reserves the right to update these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us — Terms

If you have questions about these Terms of Service, please contact:

Ready to Transform Your Outdoor Space?

Contact RhinoDeck today for a free consultation and discover how we

can create the perfect vinyl deck for your home

RhinoDecks

Your trusted partner for premium waterproof vinyl decking solutions in Vancouver

Quick Links

Contact Info

📞 (604) 359-8824

📍 Vancouver, BC