RHINODECKS
Legal Documents
Privacy Policy
Terms of Service
Effective Date: February 18, 2026
RhinoDecks Construction Ltd. | Metro Vancouver, BC
[email protected] | rhinodecks.ca
Privacy Policy
RhinoDecks Construction Ltd. ("RhinoDecks", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and anyone who contacts us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
• Full name and contact details (email address, phone number, mailing address)
• Project details such as property address, deck type, materials preferences, and project scope
• Communications and messages you send us through our contact form, email, or phone
• Quote requests, consultation bookings, and service inquiries
• Payment and billing information (processed securely through third-party providers)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Cookie and tracking data (see Section 6)
1.3 Information from Third Parties
We may receive information about you from third-party sources such as Google Analytics, social media platforms (if you interact with our pages), and referral partners.
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide quotes for deck construction or waterproofing services
• Schedule consultations, site visits, and project installations
• Process payments and manage your account or project records
• Send project updates, invoices, and service-related communications
• Improve our website, services, and customer experience
• Send marketing communications such as newsletters or promotions (with your consent)
• Comply with legal obligations and resolve disputes
• Maintain records for warranty purposes
3. How We Share Your Information
RhinoDecks does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email providers). These parties are contractually required to keep your information confidential.
• Duradek & Product Partners: As certified Duradek installers, we may share project-relevant information with Duradek for warranty registration purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
• Active client records: Duration of the project plus 7 years (for warranty and legal purposes)
• Inquiry records: Up to 2 years if no project was initiated
• Marketing contact lists: Until you unsubscribe or request deletion
You may request deletion of your personal information at any time by contacting us at [email protected], subject to legal retention requirements.
5. Your Rights (PIPEDA & BC PIPA)
As a resident of British Columbia, you have rights under the Personal Information Protection Act (PIPA) and Canada's federal PIPEDA, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to withdraw consent for non-essential data processing
• The right to request deletion of your personal information
• The right to lodge a complaint with the Office of the Information and Privacy Commissioner of BC
To exercise any of these rights, contact us at: [email protected]
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant content and advertisements
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include:
• SSL encryption on our website
• Secure storage of client records
• Restricted access to personal data on a need-to-know basis
• Regular review of our security practices
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites, including Duradek.com and other product partners. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us — Privacy
If you have questions or concerns about this Privacy Policy, please contact:
Terms of Service
These Terms of Service ("Terms") govern your use of the RhinoDecks Construction Ltd. website and the deck construction, waterproofing, and related services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree, please do not use our website or services.
1. About RhinoDecks
RhinoDecks Construction Ltd. ("RhinoDecks", "we", "us", "our") is a licensed deck construction and waterproofing company operating in Metro Vancouver, British Columbia, Canada. We are certified installers of Duradek™, Durarail™, Tiledek™, and related products.
2. Services
2.1 Scope of Services
RhinoDecks provides the following services, subject to a signed contract and project agreement:
• Custom deck design and construction
• Vinyl deck waterproofing using Duradek™ systems
• Aluminum and glass railing installation (Durarail™)
• Tile deck waterproofing (Tiledek™)
• Pool and hot tub surround installation
• Deck repair and restoration
• Project consultations and site assessments
2.2 Service Agreements
All construction and installation services are subject to a separate written Service Agreement or contract which will outline the scope of work, materials, project timeline, payment terms, and applicable warranties. These Terms apply in conjunction with any such agreement.
2.3 Quotes and Estimates
All quotes and estimates provided by RhinoDecks are based on information available at the time of assessment. Final pricing may change if the scope of work changes, unforeseen site conditions are discovered, or material costs fluctuate. Any changes to scope or cost will be communicated and agreed upon in writing before work proceeds.
3. Website Use
3.1 Permitted Use
You may use our website for lawful purposes only. You agree not to:
• Use our website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of our website or systems
• Transmit any harmful, offensive, or disruptive content
• Scrape, copy, or reproduce content from our website without written permission
• Misrepresent your identity or affiliation when contacting us
3.2 Intellectual Property
All content on our website — including text, images, logos, graphics, and design — is the property of RhinoDecks Construction Ltd. or its content suppliers and is protected by Canadian copyright law. You may not reproduce, distribute, or create derivative works without our express written consent.
4. Payment Terms
• A deposit is required before work commences. The deposit amount will be specified in your Service Agreement.
• Progress payments may be required at specified project milestones.
• Final payment is due upon project completion unless otherwise agreed in writing.
• Progress payments may be required at specified project milestones.
• Final payment is due upon project completion unless otherwise agreed in writing.
5. Permits and Approvals
Certain deck construction projects require municipal building permits. RhinoDecks will advise you on permit requirements and, where agreed, assist with the permit application process. The homeowner is ultimately responsible for ensuring all required permits are obtained. RhinoDecks will not begin work on projects requiring permits until such permits are in place, unless otherwise agreed in writing.
6. Warranties
6.1 Workmanship Warranty
RhinoDecks provides a workmanship warranty on all installations. The specific terms and duration of the workmanship warranty will be outlined in your Service Agreement.
6.2 Product Warranties
Product warranties (including Duradek™ membrane warranties) are provided by the manufacturer and are separate from RhinoDecks workmanship warranty. Key Duradek™ warranty terms include:
• 15-year waterproofing warranty
• 5-year appearance warranty
Warranty coverage is contingent on proper installation by a certified installer and adherence to manufacturer care and maintenance guidelines. Warranties may be void if the surface is improperly maintained, damaged by the homeowner, or subjected to conditions outside normal use.
6.3 Warranty Exclusions
Warranties do not cover:
• Damage caused by improper use, negligence, or unauthorized modifications
• Normal wear and tear
• Damage resulting from acts of nature, flooding, or structural movement beyond normal tolerances
• Damage caused by chemicals, solvents, or cleaning products not approved by the manufacturer
7. Limitation of Liability
• RhinoDecks total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
• RhinoDecks shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of revenue, or loss of profits.
• RhinoDecks is not responsible for pre-existing structural issues, defects, or conditions at the property that are not disclosed to us prior to commencing work.
8. Cancellations and Changes
8.1 Client Cancellations
If you wish to cancel or significantly change the scope of your project after signing a Service Agreement, please notify us in writing as soon as possible. Cancellation terms, including any applicable fees for work already completed or materials ordered, will be outlined in your Service Agreement.
8.2 RhinoDecks Cancellations
9. Site Access and Safety
You agree to:
• Provide safe and reasonable access to the work site for RhinoDecks staff and authorized subcontractors
• Ensure the work area is clear of personal belongings, pets, and non-essential persons during work hours
• Notify RhinoDeck of any known hazards, underground utilities, or site conditions that may affect the work
RhinoDecks complies with WorkSafeBC regulations and all applicable occupational health and safety requirements.
10. Dispute Resolution
In the event of a dispute arising from our services or these Terms, the parties agree to the following process:
• Step 1 — Direct Resolution: Contact us at [email protected] to discuss the issue. We will make reasonable efforts to resolve the dispute informally within 14 business days.
• Step 2 — Mediation: If the dispute cannot be resolved directly, either party may request non-binding mediation through a mutually agreed mediator.
• Step 3 — Legal Action: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
12. Changes to These Terms
RhinoDecks reserves the right to update these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Contact Us — Terms
If you have questions about these Terms of Service, please contact:
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